CRM Coordinator

We’re looking for a CRM Co-Ordinator who’s passionate about building meaningful client journeys and staying connected with our clients through regular check-ins and thoughtful touchpoints. In this role, you’ll go beyond managing data; you’ll create lasting relationships by contacting clients to ensure they feel valued, informed, and well-supported throughout their client journey.

Responsibilities

• Proactive Client Outreach: Regularly call and or text to touch base with clients to ensure they feel valued, informed, and supported throughout their journey.
• Develop, Track and Execute CRM Campaigns: Design, implement, and optimize customer journeys to drive engagement, retention, and satisfaction through Lofty.
• Collaborate with Team: Work closely with our team to ensure a cohesive approach to client interactions.
• Enhance CRM Systems: Leverage Lofty’s tools to improve user experience, streamline processes, and personalize communications.

Requirements

• Proven experience in a CRM or customer experience role.
• Excellent communication skills and the ability to work collaboratively across departments. (oral and written communication)
• Detail-oriented with a passion for delivering high-quality customer experiences.

What we offer

• Pay Schedule: Pay based on experience, plus incentives and bonuses
• A collaborative, supportive, and flexible work environment that values work-life balance

Join a collaborative, top-performing team that’s in the top 1% in the GTA because we genuinely care about our clients’ success. If you’re ready to bring your skills to a team that values accountability, connection, and exceptional client care, we’d love to meet you!

How to apply

To Apply For This CRM Co-Ordinator, follow the steps below:

• Email a copy of your Resume and Cover Letter with the subject: “Your Name – CRM Co-Ordinator   Download & save your free DISC results and attach to the email. – Please go to https://discpersonalitytesting.com/free-disc-test/
• Include an intro video sharing who you are, what you like to do for fun, your work experience & why we should hire you. (60-90 seconds).
• Share any previous experience in this role (details, etc).
• We recommend you research our company online and learn about our team.
• Create a list of all technologies your comfortable using and share in email.
• In the email include your Preferred Hours to Work,  with Time zone est, Rate per hour CAD, and Start Date
• Internet connection & speed and words per minute test results (send screenshot)