Community Manager

About us
The VRTL Agency is building its VA Community Manager talent database to present to prospective clients. We are seeking dynamic and proactive Community Managers to build, grow, and engage client communities. This role is ideal for someone passionate about fostering relationships, creating valuable interactions, and driving engagement.

Job overview
As a Community Manager, you will be responsible for managing and growing client community across various platforms, including social media, online forums, and events. You will act as the bridge between the company and its audience, ensuring a positive and engaging experience for members while also gathering insights to help shape our offerings.

Key responsibilities

Community engagement & growth

• Develop and execute community-building strategies to foster engagement and member growth.
• Manage and moderate discussions across online platforms (social media, forums, Discord, Slack, etc.).
• Respond to comments, questions, and feedback in a timely and professional manner.
• Identify and engage with community influencers, brand advocates, and ambassadors

Content & communication

• Create and curate engaging content tailored for the community, including blog posts, jobs, newsletters, and discussion topics.
• Organize and host virtual and in-person events such as webinars, AMAs (Ask Me Anything), and community meetups.
• Collaborate with the marketing team to align community initiatives with company goals.

Analytics & reporting

• Monitor community engagement metrics and provide regular reports on insights, trends, and growth opportunities.
• Gather feedback from the community to inform product development, customer support, and marketing strategies.

Crisis management & support

• Handle community issues with professionalism, ensuring a positive environment for all members.
• Implement community guidelines and moderation policies.

Requirements

• Proven experience as a Community Manager or similar role.
• Excellent written and verbal communication skills.
• Strong understanding of social media management and online community engagement.
• Ability to analyze engagement metrics and adjust strategies accordingly.
• Experience with community management tools (e.g., VirtualPro, Facebook Pages/Groups, Twitter, and Instagram).
• Passion for specific industries and a deep understanding of community dynamics.

Preferred qualifications

• Ability to create quality reels and stories (Big Plus).
• Experience in a specific industry.
• Knowledge of SEO and digital marketing strategies.
• Basic graphic design or video editing skills for content creation.

What we offer

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A vibrant and supportive team environment.

How to apply:

• Interested candidates should submit their resume and a cover letter detailing their community management experience to [email protected].
• Want some tips on writing a cover letter? Read this blog post.